My mom emailed this, I thought it was cute enough to pass on!

Be sure and cancel your credit cards before you die. 

This is so priceless, and so, so easy to see happening, customer service being what it is today.

 

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.

Here is the exchange :

Family Member:   ‘I am calling to tell you she died back in January.’

Citibank: ‘The account was never closed and the late fees and charges still apply.’

Family Member: ‘Maybe, you should turn it over to collections.’

Citi bank: ‘Since it is two months past due, it already has been.’

Family Member: So, what will they do when they find out she is dead?’

Citibank: ‘Either report her account to frauds division or report her to the credit bureau, maybe both!’

Family Member: ‘Do you think God will be mad at her?’

Citibank: ‘Excuse me?’

Family Member: ‘Did you just get what I was telling you – the part about her being dead?’

Citibank: ‘Sir, you’ll have to speak to my supervisor.’

 

Supervisor gets on the phone:

Family Member: ‘I’m calling to tell you, she died back in January with a $0 balance.’

Citibank: ‘The account was never closed and late fees and charges still apply.’

Family Member: ‘You mean you want to collect from her estate?’

Citibank : (Stammer) ‘Are you her lawyer?’

Family Member: ‘No, I’m her great nephew.’ (Lawyer info was given) 

Citibank: ‘Could you fax us a certificate of death?’

Family Member: ‘Sure.’ (Fax number was given )

 

 

After they get the fax :

Citibank: ‘Our system just isn’t setup for death.

I don’t know what more I can do to help.’

Family Member: ‘Well, if you figure it out, great! If not, you could just keep billing her. She won’t care.’

Citibank: ‘Well, the late fees and charges will still apply.’

(What is wrong with these people?!?)

Family Member: ‘Would you like her new billing address?’

Citibank : ‘That might help…

Family Member: ‘Odessa Memorial Cemetery , Highway 129, Plot Number 69.’

Citibank : ‘Sir, that’s a cemetery !’

Family Member: ‘And what do you do with dead people on your planet???

 

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About mommamaynard

“Life is like riding a bicycle. To keep your balance you must keep moving.” — Albert Einstein. When it feels like your world has been shattered, and you have reached rock bottom, you must make a choice: Stay where you are and fade away, or keep moving forward. Thankfully I chose to move forward and was blessed with the two most wonderful children after the death of my first in early labor. Things are looking up.

Posted on February 26, 2009, in Uncategorized and tagged . Bookmark the permalink. 4 Comments.

  1. LOL this reminds me of my own story…
    A while ago, my mom had a TD Visa. She was behind in a lot of payments, so they made a deal with her to pay it all one lump sum and they’d close her account, and remove it from her credit or something.
    She paid it all off, except one cent (it was an accident).
    Anyway, she got a ton of threatening lawyer letters because she didnt pay that one cent. She even went into the bank to pay it and they said they couldn’t process a penny.
    It went on for like a few weeks, until they took it off her record. But it was like ONE PENNY literally, and it caused this huge big deal.

  2. bawwhhwhwhahhahahahaha!!
    sooo funny!!
    what morons!!!

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